SignMakers - Legal

Terms & Conditions

This website is owned by the Priority Health Inc. o/a SignMakers. All products sold by us on this website are created and produced by our company, or in some cases created by us and produced by verified suppliers that our company partners with. We fully comply with the Liabilities and responsibilities under the Business Corporations Act (R.S.O. 1990, c. B.16) of Ontario, CA.

Order processing initiates within a maximum of 24h of receiving it online. For that reason, any purchase modifications or cancellations will need to be communicated to us within two hours after order is placed. We will do our best to address and accommodate any requests outside of this period. Please see our Return & Refund policy for more information.

Our company address and contact information:

4-1615 North Routledge Park

London, ON N6H 5L6 Canada

E-mail address: orders@sign-makers.ca

Phone number: 519-474-6963

Toll free phone number (Canada only): 1-800-932-0754

Shipping & Payment Info

Shipping within Canada is typically fulfilled by Canada Post or Canpar, depending on weight and dimensions, as well as distance and cost. Our shipment department quotes the best shipping option and determines shipping method once the order is ready to be sent out.

If you have a shipping account and/or would like to provide specific shipping instructions, you may do so upon placing the order, or contact us within 24 hours of placing the order: 1-800-932-0754 | 519-474-6963 | orders@sign-makers.ca.

International shipping will be quoted and communicated to the client prior to shipping. Please note that customs brokerage is the responsibility of the purchaser.

All orders are processed and sent to production queue within 24h from receipt of order. We aim to deliver all standard items, such as badges, ID bracelets, Name inserts, frames and engraved/printed signs in 7-10 business days. Some items may arrive much sooner. Boards, parking & exterior signs and products that contain wood and metal components may take up to 6-8 weeks before shipping, depending on stock and availability. Please contact us for an accurate delivery estimation of your order.

Payment can be issued by cheque or EFT. We do not accept credit card payments at this time. Generally, an invoice is generated at the time of shipping/delivery. Our standard payment term is 30 days NET for current account holders. Terms for new accounts, large projects and custom orders will be determined on a case-by-case basis.

If this is your first purchase from us, someone from our team will be in touch as soon as possible after you place your order to gather billing and shipping information and set up your account.

Return & Refund Policy

SignMakers accepts returns of standard items - intact and in their original packaging, for a period of up to 30 days from purchase (invoice date). Custom orders are non refundable.

If the product being returned is not defective and was not sent incorrectly - partially or in full - due to an error on our end, there will be a 10% restocking fee. Please note that shipping is non refundable in such cases.

If you would like to return a product that arrived damaged, defective or is different from what you ordered, a full refund will be issued (including shipping). Please note that a thorough investigation will be conducted and you may be contacted by the shipper - if applicable - to provide further details. We would appreciate your full cooperation to resolve the matter as rapidly as possible.

For international orders: we are not responsible for any orders held or denied entrance at customs. Please note that we cannot issue a refund in such cases, unless the product is returned to us back in the original packaging and without any damage.

We collect your personal information for the sole purpose of fulfilling your order: full name, company name, shipping & billing address, email address and telephone number.

We will never share your personal information with any third parties, unless deemed absolutely necessary for the fulfillment of your order and with explicit consent from you or from a person authorized by you.

All of your contact information as well as your order history will remain in our web database for future reference. Please note that we will not use this information for any purpose other than to refer to an existing or past order, for internal purposes or upon request by you or an authorized party from your company. Please contact us if you wish to delete your order history from our website.

Warranty

SignMakers provides a 2-year warranty covering full replacement or repair of facility signs due to manufacturing defects. Please note, this warranty does not cover general wear & tear, or damage resulting from abuse or misuse. If your warranty claim is approved after a thorough inspection, SignMakers will cover the cost of return shipping and send the repaired or replaced product back to you free of charge. We will address manufacturing defects only within the 2-year warranty period.

To initiate the warranty process, kindly take photographs of the defective product and email them to orders@sign-makers.ca for Customer Service to assist you promptly.

First Name:

Last Name:

Company:

Email: